Student Service Center

The purpose of the Student Servicing Center: to maximize the improvement of comprehensive interaction with the student community, to eliminate bureaucratic barriers and corruption risks in the system of interaction “university – student”, duplicative actions in the provision of services. Statistical accounting and monitoring of the student contingent, control over its movement, maintenance of personal files and timely provision of information on students.

The main tasks of the Student Servicing Center are as follows:

• acceptance of personal files of enrolled applicants from the University Admission Commission, their maintenance, storage within the entire period of their studies at the University;
• accounting of personal data and movement of students in the IS Univer, NEDB, Financial Center database;
• preparation and compilation of an annual statistical report in the form of 3NK;
• monthly, quarterly accounting of the student body and its movement;
• preparation of student documents to fill vacancies under the state educational order;
• execution of a written request to receive documents of students transferred and reinstated from the other higher education institutions;
• forwarding documents of students transferred and reinstated to the other higher education institutions;
• correspondence with the Ministry of Education and Science of the Republic of Kazakhstan, local executive bodies and other organizations on various information on students;

•  provision of State Services: Issuance of duplicate diplomas for higher and postgraduate education; Provision of dormitories for students in higher or postgraduate education institutions;  Provision of free meals for specific categories of citizens, as well as individuals under guardianship, custody, or patronage, including students and pupils of technical, vocational, post-secondary, and higher education institutions;  Issuance of transcripts for former students of KTU; Issuance of transcripts for current students of KTU; Granting and extension of academic leave; Return from academic leave; Transfer and reinstatement (to another university, to KTU, or back into the list of active students); Internal university transfers; Withdrawal at the student’s request; Change of personal data; Issuance of a certificate of enrollment; Replacement of a key card in case of loss; Receipt of a key card upon reinstatement or transfer from another university.

• quality, accessibility, transparency, continuous improvement of services, timely processing of requests received, provision of information and advisory assistance to students, faculty and staff members.